Refund Policy

This policy applies to paid subscriptions to Akarisa. Payments are processed by Paddle, the Merchant of Record, and refunds are issued back through Paddle to your original payment method.

14-day money-back on your first purchase

If this is your first subscription to a plan and you have used no more than 20 conversation turns in that period, you may request a full refund within 14 days of payment.

Yearly subscriptions

Yearly subscriptions can be refunded in full within 14 days of payment with no substantial use (again, no more than 20 turns). After 14 days, we may refund unused whole months at our discretion, up to 50% of the remaining value.

Monthly subscriptions

Monthly subscriptions are not automatically refundable once a period has started, except where:

• your jurisdiction (for example the EU or UK) grants a right of withdrawal and you did not consent to immediate access at purchase;
• we failed to provide the service during that period (for example an outage longer than 72 hours);
• there was a duplicate charge or a clear billing error.

How to request

Email [email protected], or use subscription management in the app to open the Paddle portal. Include your account email and order ID (visible on the subscription page).

We reply within 3 business days. Once approved, Paddle returns the funds to the original payment method, usually within 5–10 business days depending on your bank.

Chargebacks

Please contact us first. A chargeback freezes the payment and takes far longer to resolve; most issues are fixed on our side in minutes.

What is not covered

• Accounts suspended for violating the Terms of Service or Community Guidelines;
• Purchases made outside official channels or accounts shared between people;
• A billing period that follows a previous refund for the same subscription.